To submit a refund request please contact us through Live chat from within the app.
Refund requests are submitted once the complete information is received and you will be notified of the completion of this process via email.
Refund information needed is as follows:
Account holder full name
IBAN (SA**********************) please write the IBAN in numbers, and do not attach a photo of it as our system do not allow attaching media.
Total number of received meals (if any)
Extra information about refund:-
Refund requests must be submitted with a notifying period of at least 2 days before the delivery date.
In case of submitting a refund request without a notifying period as cleared in the previous point, the customer will be charged for the meals of the notifying period according to the company's terms and conditions.
If the user received any meals, the value of those meals will be deducted before the refund.
The amount refunded will appear in your bank account any time between 7 to 15 working days.
If you have any further questions, please contact us.